Process, People, Politics, Projects & Places
Change happens.
I recently had the chance to speak at Helsana about Process, People, Politics, Projects & Places.
These are interesting times. The customer experience lingo is on the rise in a myriad of industries.
Practice what you preach and keep shipping!
Kudos to Daniel for the invitation. Cheers to the audience - you get to shape the future.
What changes when process, people, politics, projects, and places are treated as one system?