Service Jammin’

I spent a weekend in Lucerne participating at the first Global Service Jam.

It was an intense and fun experience and a great opportunity to meet fellow Design Thinkers in Switzerland. Highly recommended.

We started off by introducing each other visually:

Participants drawing service concepts on paper beside laptop computers.

Workshop table with laptop computers and hand-drawn service diagrams.

Whiteboard covered with hand-drawn service diagrams and notes on sheets of paper.

The theme for this Jam was ‘(Super) Heroes’, so our Lucerne crew quickly entered ideation mode:

Participant standing in front of a wall covered with colored sticky notes.

Later on we voted for our favourite topics and split up in groups accordingly to start prototyping our service ideas:

Participants adding colored sticky notes to a workshop wall.

Participant building a cardboard prototype at a workshop table.

Hand holding a small cardboard room model with a green floor and orange walls.

On Sunday we then presented our movies, prototypes, stories and presentation to the world via ustream:

Workshop participants presenting at the front of a room beside studio lights and prototypes.

It’s amazing how far a service design toolbox, creativity, fun and a great team can take you in just 48 hours. Using new and re-using old tools helps you to stay on the cutting edge method-wise.

Thanks to Andy, Daniel and Mario for getting this goin at HSLU in Lucerne. Cheers to my teammates Glenn and Marianna and to all the other jammers. You get to shape the future.