Tag Archives: innovation

China Brick Wall

Process, People, Politics, Projects & Places

Change happens. I recently had the chance to speak at Helsana about Process, People, Politics, Projects & Places. These are interesting times. The customer experience lingo is on the rise in a myriad of industries. Practice what you preach and keep shipping! Kudos to Daniel … Read More

Switzerland Lucerne FabLab 1

Dream it. Make it. Share it.

You sometimes go to (underground) hacker spaces and instead of in cubicles you work in hip co-working spaces? Well, guess what, there’s a new kid on the block and it’s making friends really, really fast. Enter FabLabs. FabLabs are all about making (physical) stuff. With … Read More

Meeting Points

Meeting Points

Meeting points are regular sights for the occasional traveler or host. They mark places of emotional reactions: the joy of meeting old friends and the sadness of seeing loved ones depart. Another form of meeting point is less formalized but equally important in our day-to-day … Read More

Cafayate Getting from here to there

Getting From Here to There

I recently gave a presentation on the role of Design Synthesis during (innovation) projects titled ‘Getting from here to there’. Thanks to @hal1974 for inviting me to the Customer Experience Xchange and for hosting the session. ¡Muchas gracias! to the audience for the lively discussion.

Regensburg Black Socks

Dilemma

Basic ‘needs’ as basis for business models (aka sockscription).

Iquique Crossing Lines

Crossing Lines

When we talk about Design (Thinking) let’s not forget that while sometimes we have to embrace constraints (as a creative catalyst), it’s equally important to know when to ignore them. Go for it, nature! Well done, evolution! To what extent does your company provide you … Read More

Switzerland Berne Two are better than One

Two Are Better Than One

An office puncher hack, that was adopted by the production company and became a feature.