Tag Archives: human centered design

Berne Cultural Probe 2

Culture. Probed.

We recently experimented with cultural probes to document customer experience journeys. With a cultural probe you basically outsource the data collection process to the subjects you study. It’s a form of introspective research where you provide the means to conduct the research to the participants … Read More

Switzerland Berne Whitetables

Drawn and Written

Whiteboard tables are something that you really get used to. Currently I am spending a decent amount of time working in a creative, whiteboard-surrounded environment. We call it the “Brand Gym” and it is the place where we teach and practice Human-Centered Design at Swisscom. … Read More