Category Archives: Zurich

China Brick Wall

Process, People, Politics, Projects & Places

Change happens. I recently had the chance to speak at Helsana about Process, People, Politics, Projects & Places. These are interesting times. The customer experience lingo is on the rise in a myriad of industries. Practice what you preach and keep shipping! Kudos to Daniel … Read More

Switzerland Zurich Lines

Crossing Lines II

In what context is it acceptable to cross a line? For whom? Which lines? Also: Crossing Lines I

Zurich Touched

Touched

The curious observer sees the pattern and asks: What does it tell me about the kind of applications this phone is running? What does it say about its user? What does all that mean for the development of mobile phones and/or apps? For further reference … Read More

Zurich Nerd Party

Nerd Party

The picture above shows an ad for a student party at ETH Zurich. I feel tempted to show up there just to see what kind of audience it *really* attracts. How to target your audience? Who is your audience? Why?

Zurich Wayfinding Signaletik

Wayfinding/Signage

An interesting presentation by Jimmy Schmid: wayfinding and signage. I always wondered who is responsible for this kind of stuff. Now I know. Actually, you can study that subject. It’s another one of those in-between disciplines. That feels somehow familiar to me. In the next … Read More

Cafayate Getting from here to there

Getting From Here to There

I recently gave a presentation on the role of Design Synthesis during (innovation) projects titled ‘Getting from here to there’. Thanks to @hal1974 for inviting me to the Customer Experience Xchange and for hosting the session. ¡Muchas gracias! to the audience for the lively discussion.