Roman solved the self-knotting-headphone-cable-problem. Yes, I am using it wrongly … a little counter-intuitive at first :)
Category Archives: Switzerland
Crossing Lines II
In what context is it acceptable to cross a line? For whom? Which lines? Also: Crossing Lines I
Meeting Points
Meeting points are regular sights for the occasional traveler or host. They mark places of emotional reactions: the joy of meeting old friends and the sadness of seeing loved ones depart. Another form of meeting point is less formalized but equally important in our day-to-day … Read More →
Vale Confoederatio Helvetica
Bye bye Switzerland. It’s time to challenge my comfort zone. Off to China. Three weeks on the road and (mostly) off the grid. Backpack & camera gear ready. Let’s go. As usually with a rough plan at hand and the willingness to throw everything over … Read More →
Es bediente Sie Karina
A personalized receipt I received 2’362m above sea level in the Niesen Restaurant. What is the intention of personalized communication before, during or after transactions? What if we factor in the perceived importance of the transaction for the buyer/seller and the social context in which … Read More →
bi.cy.cle
What motivates you to leave your (private) bicycle at a (public) bicycle stand? What motivates you to leave your (public) bicycle at a (private) bicycle stand? In what context?
When you are younger…
… everything is easy. You play around as you discover the nuances of life. As you grow older you slowly start to lose it. Everything becomes overly serious. In the light of recent events I’m quoting someone who managed to balance seriousness of life/business and … Read More →
Touched
The curious observer sees the pattern and asks: What does it tell me about the kind of applications this phone is running? What does it say about its user? What does all that mean for the development of mobile phones and/or apps? For further reference … Read More →
Nerd Party
The picture above shows an ad for a student party at ETH Zurich. I feel tempted to show up there just to see what kind of audience it *really* attracts. How to target your audience? Who is your audience? Why?
Wayfinding/Signage
An interesting presentation by Jimmy Schmid: wayfinding and signage. I always wondered who is responsible for this kind of stuff. Now I know. Actually, you can study that subject. It’s another one of those in-between disciplines. That feels somehow familiar to me. In the next … Read More →










Process, People, Politics, Projects & Places
Change happens. I recently had the chance to speak at Helsana about Process, People, Politics, Projects & Places. These are interesting times. The customer experience lingo is on the rise in a myriad of industries. Practice what you preach and keep shipping! Kudos to Daniel … Read More →