What if you removed all Service Level Agreements (SLAs) from your contracts? Nuts, you may think. How is that supposed to work? Why should we not have any legally binding agreements on the services we offer? In the end, this is what our customers demand! … Read More →
Category Archives: Switzerland
We increasingly live in a hyper-connected world where self-marketing trumps doing the job at hand. When who you know becomes more important than what you do, what are the personal, social and financial costs associated with opting out of the rat race? Leave the rat … Read More →
Post hoc labelling or annotating any kind of interaction design is the ultimate confession that you or your organization: over- or underestimated the target audience – or even worse, didn’t know about them at all. didn’t care about good interaction design: eg. prioritizing business considerations … Read More →
The Phone Stacking Game, also known as “Don’t Be a Dick During Meals” is a convenient and fun way to keep dinner social: Here’s how it works: At the beginning of the meal, everyone puts their phone face down at the center of the table. … Read More →
Chained and decapitated.
Change happens. I recently had the chance to speak at Helsana about Process, People, Politics, Projects & Places. These are interesting times. The customer experience lingo is on the rise in a myriad of industries. Practice what you preach and keep shipping! Kudos to Daniel … Read More →
Roman solved the self-knotting-headphone-cable-problem. Yes, I am using it wrongly … a little counter-intuitive at first :)
You sometimes go to (underground) hacker spaces and instead of in cubicles you work in hip co-working spaces? Well, guess what, there’s a new kid on the block and it’s making friends really, really fast. Enter FabLabs. FabLabs are all about making (physical) stuff. With … Read More →
In what context is it acceptable to cross a line? For whom? Which lines? Also: Crossing Lines I
Meeting points are regular sights for the occasional traveler or host. They mark places of emotional reactions: the joy of meeting old friends and the sadness of seeing loved ones depart. Another form of meeting point is less formalized but equally important in our day-to-day … Read More →
Bye bye Switzerland. It’s time to challenge my comfort zone. Off to China. Three weeks on the road and (mostly) off the grid. Backpack & camera gear ready. Let’s go. As usually with a rough plan at hand and the willingness to throw everything over … Read More →
A personalized receipt I received 2’362m above sea level in the Niesen Restaurant. What is the intention of personalized communication before, during or after transactions? What if we factor in the perceived importance of the transaction for the buyer/seller and the social context in which … Read More →
His name is “Blinky” and he’s from Pac-Man.
What motivates you to leave your (private) bicycle at a (public) bicycle stand? What motivates you to leave your (public) bicycle at a (private) bicycle stand? In what context?
A smile in the mind and a recommended read.