I study people’s practices, their culture and how they use various technologies, products or services. I provide insights, ideas and prototypes to inform and inspire design, development and future business. My job is about helping companies to innovate through a deep understanding of their users (and non-users). Eventually I help them to create useful, usable and desirable products or services. Currently I work as a researcher and human-centered design expert at Swisscom in Switzerland.

In my opinion creativity and innovation are about connecting things in an incremental (and sometimes radical) way, but ultimately it’s about bringing added value to people. Therefore the ability to innovate is the biggest tool within the human race for dealing with our problems. In order to be able to “connect things” it’s necessary to broaden one’s understanding of the human experience. Experimentation is crucial. With constant experimentation and exploration you just never know what you’ll find. I therefore try out a lot of stuff to figure out how it works and to learn from the experience.

Here on this blog I collect material that I come across during my work and/or private life. I openly share my thoughts and try to hone my storytelling skills. The content and opinions on this blog are solely my own and not my employer’s or clients and I won’t ever cover confidential stuff.

I am a founding member of the User-Centered Innovation (UCPI) work group and of the design/discussion roundtable in Berne. I am also a member of the Interaction Design Association (IxDA) and occasionally participate in the UX Bookclub Munich.

I give presentations and sometimes publish papers. If you feel like collaborating, just drop me a line.

In the end, the question isn’t whether things are going to change, it’s about how they will change and to what extent every single one of us is going to contribute. Take your chances.