Monthly Archives: April 2011

Italy Venice Out There

Out There.

Not in here. The street: office and source of inspiration for the rest of us. A convergence of people, places and (increasingly also) technology. On the road again for the next couple of days. Time off the grid. See you on the other side.

Santiago de Chile Dominica

Touch Wood!

Settling down in a beautifully restored hostel (‘Dominica’) before gearing up for a day in the streets of Santiago de Chile. If you want to feel the heartbeat of a city leave the guidebook at home and try to get lost intentionally. Does it feel … Read More

Berne Cultural Probe 2

Culture. Probed.

We recently experimented with cultural probes to document customer experience journeys. With a cultural probe you basically outsource the data collection process to the subjects you study. It’s a form of introspective research where you provide the means to conduct the research to the participants … Read More

Chile Iquique Bundles

Bundling 101

Different bundles in different markets in different countries. What makes a bundle a good bundle? A successful bundle? From the business perspective? From the user’s perspective? It’s a fine line, indeed.

Ratisbon Work-Arounds

Work…Arounds

A broken process flow worked…around.

Cafayate Getting from here to there

Getting From Here to There

I recently gave a presentation on the role of Design Synthesis during (innovation) projects titled ‘Getting from here to there’. Thanks to @hal1974 for inviting me to the Customer Experience Xchange and for hosting the session. ¡Muchas gracias! to the audience for the lively discussion.

La Serena Compact Camera Posture

Compact Camera Posture II

Samsung took the time to decode the experience of taking a picture of yourself. Their answer? Dual LCDs.